"Ray10X10" wrote:
> I am running Windows XP, SP3, MS Office Pro 2003, Outlook 2003.
> I have Comcast High Speed Internet with McAfee Security System.
> I cannot send or receive E-mail.
> I deleted half of my volume of E-mail, buy that did not help.
>
> Your wisdom and advice will be greatly appreciated.
> Thank You,
> --
> Ray10X10
Hi Ray,
Well, I assume your ISP mail provider settings are correct and you entered
the right details been provided by them (Comcast).
Try first with the simple solution which is allowing Outlook or grant
Outlook access to the internet through either your Windows Firewall (that if
your Win F is your Firewall not a third-party firewall been used) or if
Mcafee suite contain or provide the firewall try to configure Mcafee
firewall to allow access to the internet!
Adding process exclusions in Access Protection Port Blocking rules
https://kc.mcafee.com/corporate/index?page=content&id=KB56502
If by giving Outlook or granting Outlook access to the internet didn't solve
the issue then proceed with the next steps and let us know your progress:
How to troubleshoot Outlook when you cannot send or receive e-mail
http://support.microsoft.com/kb/286040
On Outlook click Tools >> Options >> Mail Setup and make sure these settings
are correct:
Send/Receive:
[ ] Send immediately when connected
click [OK] and out, then test the account if it can receive and send. Does
it work?
If you still having problem, try this:
Tools >> Email Accounts >> (*) View or change existing e-mail accounts
click Next.
1- Select your account and click on [ Change..] Button.
2- On the Internet E-mail settings (POP3) make sure the setting given by
comcast are correct and renter your User name and password.
#########################################
incoming mail(pop3) should be filled in as
mail.comcast.net
outgoing mail(smtp) should be
smtp.comcast.net
#########################################
Check this box:
[√] Remember password.
[√] Log on using secure password Authentication ( you may uncheck this
option if you still having issue).
3- Click on More Settings button
On more settings window click on Outgoing Server and make sure the User name
and password is entered correctly
4- Click On Connection tab and check this Radio button:
(*) Connect using my local LAN network.
5- click on Advance tab and see these options are set correct:
Incoming Server (POP3): [ 465]
[√] This server requires a secure connection (SSL) ( you may need to check
this check box latter)
Outgoing Server (SMTP): [25]
[√] This server requi (SSL)
Click [OK] and try your Outlook inbox. Does it work.
If the above didn't help try to uncheck these Option by going through the
same steps again.
*- Under Step (2) uncheck this check box:
[ ] Log on using secure password Authentication.
*- Under Step (5) uncheck these check boxes:
Incoming Server (POP3): [ 465]
>>This will become [ 110]
[ ] This server requires a secure connection (SSL)
Outgoing Server (SMTP): [25]
>>This will stay as is [25]
[ ] This server requi (SSL)
Click [OK] and try the Outlook Inbox.
HTH
nass
--
http://www.nasstec.co.uk