Everytime I go to a street on Google Street maps the screen
comes up black
I have installed all the Adobe readers and Flash
My computer never used to do this.

Help would be appreciated.

B Roberts wrote:
> Everytime I go to a street on Google Street maps the screen
> comes up black
>
> I have installed all the Adobe readers and Flash
> My computer never used to do this.
>
> Help would be appreciated.

Not sure how this is a "Windows XP Basics" issue.

The software in question is Google Maps?
http://maps.google.com/support/bin/topic.py?hl=en&topic=10781

Maybe:
http://www.google.com/support/forum/p/maps?hl=en&utm_source=HC&utm_medium=leftnav&utm_campaign=maps

Specifically:
http://www.google.com/support/forum/p/maps/label?lid=469704f9c639894a&hl=en

Also - supply some basic information:

First - please verify the exact edition, version and architecture of
Windows XP you have:

Press and hold down the Windows key on your keyboard and then press the
"Pause/Break" key. Let go of both. This is equivalent in Windows XP to
having right-clicked on the "My Computer" icon and chosen "Properties"
from the menu that appears. When the new window appears - ensure you are
under the "General" tab. Is there *anything* in there to indicate you
have a 64-bit version of Windows XP, like the words, "Windows XP
Professional x64 Edition Version"?

If there is, let everyone here know this and stop the quest - as you have no
SP3 for your operating system.

If there is not, let everyone here know this and continue the quest.

Next we will get the edition and version information...

Start button --> RUN
(no "RUN"? Press the "Windows Key" + R on your keyboard)
--> type in:
winver
--> Click OK.

The picture at the top of the window that opens will give you the general
(Operating System name and edition) while the line starting with the word
"version" will give you the rest of the story. Post _both_ in response
to this message verbatim. No paraphrasing - instead - ensure
character-for-character copying.

What version of Internet Explorer are you currently using? Easy to find
out. Open Internet Explorer and while that is in-focus, press and hold
the "ALT" key on your keyboard. With the "ALT" key still pressed, press
(just once, no holding) the "H" key. Now, with the "ALT" key still
pressed, press (just once, no holding) the "A" key. That will bring up
the "About Internet Explorer" window. It will give you the exact version
you are using - repeat what you see there in response to this message.


And perform some basic troubleshooting:

Download, install, run, update and perform a full scan with the following
(freeware version):

SuperAntiSpyware
http://www.superantispyware.com/

Reboot and logon as administrative user.

Download, install, run, update and perform a full scan with the following
(freeware version):

MalwareBytes
http://www.malwarebytes.com/

Reboot and logon as administrative user.

Download and run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

You may find nothing, you may find only cookies, you may think it is a
waste of time - but if you do all this and report back here with what you
do/don't find as you are doing all of it - you are adding more pieces to
the puzzle and the entire picture just may become clearer and your
problem resolved.

After running those things and cleaning up - uninstall the following:

- Any/All versions of Adobe Acrobat (Reader and/or Full)
- Any/All versions of Adobe Flash Player
- Any/All versions of Adobe Shockwave Player

Reboot and logon as administrative user.

Install the latest version of the above three items:

- Adobe Reader 9.2
http://www.adobe.com/go/EN_US-H-GET-READER
- Adobe Flash Player
http://www.adobe.com/go/EN_US-H-GET-FLASH
- Adobe Shockwave Player
http://www.adobe.com/go/EN_US-H-GET-SHOCKWAVE

Reset the Internet Explorer settings...

How to reset Internet Explorer settings
http://support.microsoft.com/kb/923737

Reboot for good measure.

(BTW - I don't believe Reader or Shockwave are even needed for what you are
doing - but in order to ensure everything is clean that has to do with
Adobe - I would follow those instructions.)


Have you tried an alternative browser?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

"Shenan Stanley" <newshelper@gmail.com> wrote in message
news:%23h85%23X8eKHA.3752@TK2MSFTNGP06.phx.gbl...
>B Roberts wrote:
>> Everytime I go to a street on Google Street maps the screen
>> comes up black
>>
>> I have installed all the Adobe readers and Flash
>> My computer never used to do this.
>>
>> Help would be appreciated.
>
> Not sure how this is a "Windows XP Basics" issue.
>
> The software in question is Google Maps?
> http://maps.google.com/support/bin/topic.py?hl=en&topic=10781
>
> Maybe:
> http://www.google.com/support/forum/p/maps?hl=en&utm_source=HC&utm_medium=leftnav&utm_campaign=maps
>
> Specifically:
> http://www.google.com/support/forum/p/maps/label?lid=469704f9c639894a&hl=en
>
> Also - supply some basic information:
>
> First - please verify the exact edition, version and architecture of
> Windows XP you have:
>
> Press and hold down the Windows key on your keyboard and then press the
> "Pause/Break" key. Let go of both. This is equivalent in Windows XP to
> having right-clicked on the "My Computer" icon and chosen "Properties"
> from the menu that appears. When the new window appears - ensure you are
> under the "General" tab. Is there *anything* in there to indicate you
> have a 64-bit version of Windows XP, like the words, "Windows XP
> Professional x64 Edition Version"?
>
> If there is, let everyone here know this and stop the quest - as you have
> no
> SP3 for your operating system.
>
> If there is not, let everyone here know this and continue the quest.
>
> Next we will get the edition and version information...
>
> Start button --> RUN
> (no "RUN"? Press the "Windows Key" + R on your keyboard)
> --> type in:
> winver
> --> Click OK.
>
> The picture at the top of the window that opens will give you the general
> (Operating System name and edition) while the line starting with the word
> "version" will give you the rest of the story. Post _both_ in response
> to this message verbatim. No paraphrasing - instead - ensure
> character-for-character copying.
>
> What version of Internet Explorer are you currently using? Easy to find
> out. Open Internet Explorer and while that is in-focus, press and hold
> the "ALT" key on your keyboard. With the "ALT" key still pressed, press
> (just once, no holding) the "H" key. Now, with the "ALT" key still
> pressed, press (just once, no holding) the "A" key. That will bring up
> the "About Internet Explorer" window. It will give you the exact version
> you are using - repeat what you see there in response to this message.
>
>
> And perform some basic troubleshooting:
>
> Download, install, run, update and perform a full scan with the following
> (freeware version):
>
> SuperAntiSpyware
> http://www.superantispyware.com/
>
> Reboot and logon as administrative user.
>
> Download, install, run, update and perform a full scan with the following
> (freeware version):
>
> MalwareBytes
> http://www.malwarebytes.com/
>
> Reboot and logon as administrative user.
>
> Download and run the MSRT manually:
> http://www.microsoft.com/security/malwareremove/default.mspx
>
> You may find nothing, you may find only cookies, you may think it is a
> waste of time - but if you do all this and report back here with what you
> do/don't find as you are doing all of it - you are adding more pieces to
> the puzzle and the entire picture just may become clearer and your
> problem resolved.
>
> After running those things and cleaning up - uninstall the following:
>
> - Any/All versions of Adobe Acrobat (Reader and/or Full)
> - Any/All versions of Adobe Flash Player
> - Any/All versions of Adobe Shockwave Player
>
> Reboot and logon as administrative user.
>
> Install the latest version of the above three items:
>
> - Adobe Reader 9.2
> http://www.adobe.com/go/EN_US-H-GET-READER
> - Adobe Flash Player
> http://www.adobe.com/go/EN_US-H-GET-FLASH
> - Adobe Shockwave Player
> http://www.adobe.com/go/EN_US-H-GET-SHOCKWAVE
>
> Reset the Internet Explorer settings...
>
> How to reset Internet Explorer settings
> http://support.microsoft.com/kb/923737
>
> Reboot for good measure.
>
> (BTW - I don't believe Reader or Shockwave are even needed for what you
> are doing - but in order to ensure everything is clean that has to do with
> Adobe - I would follow those instructions.)
>
>
> Have you tried an alternative browser?
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html

Sorry, should have mentioned I have XP Home Edition SP 3
>
>

B Roberts wrote:
> Everytime I go to a street on Google Street maps the screen
> comes up black
>
> I have installed all the Adobe readers and Flash
> My computer never used to do this.
>
> Help would be appreciated.

Shenan Stanley wrote:
> Not sure how this is a "Windows XP Basics" issue.
>
> The software in question is Google Maps?
> http://maps.google.com/support/bin/topic.py?hl=en&topic=10781
>
> Maybe:
> http://www.google.com/support/forum/p/maps?hl=en&utm_source=HC&utm_medium=leftnav&utm_campaign=maps
>
> Specifically:
> http://www.google.com/support/forum/p/maps/label?lid=469704f9c639894a&hl=en
>
> Also - supply some basic information:
>
> First - please verify the exact edition, version and architecture of
> Windows XP you have:
>
> Press and hold down the Windows key on your keyboard and then press
> the "Pause/Break" key. Let go of both. This is equivalent in
> Windows XP to having right-clicked on the "My Computer" icon and
> chosen "Properties" from the menu that appears. When the new
> window appears - ensure you are under the "General" tab. Is there
> *anything* in there to indicate you have a 64-bit version of Windows XP,
> like the words, "Windows XP Professional x64 Edition Version"?
>
> Next we will get the edition and version information...
>
> Start button --> RUN
> (no "RUN"? Press the "Windows Key" + R on your keyboard)
> --> type in:
> winver
> --> Click OK.
>
> The picture at the top of the window that opens will give you the
> general (Operating System name and edition) while the line starting
> with the word "version" will give you the rest of the story. Post
> _both_ in response to this message verbatim. No paraphrasing
> - instead - ensure character-for-character copying.
>
> What version of Internet Explorer are you currently using? Easy to
> find out. Open Internet Explorer and while that is in-focus, press
> and hold the "ALT" key on your keyboard. With the "ALT" key still
> pressed, press (just once, no holding) the "H" key. Now, with the
> "ALT" key still pressed, press (just once, no holding) the "A" key.
> That will bring up the "About Internet Explorer" window. It will give
> you the exact version you are using - repeat what you see there in
> response to this message.
>
> And perform some basic troubleshooting:
>
> Download, install, run, update and perform a full scan with the
> following (freeware version):
>
> SuperAntiSpyware
> http://www.superantispyware.com/
>
> Reboot and logon as administrative user.
>
> Download, install, run, update and perform a full scan with the
> following (freeware version):
>
> MalwareBytes
> http://www.malwarebytes.com/
>
> Reboot and logon as administrative user.
>
> Download and run the MSRT manually:
> http://www.microsoft.com/security/malwareremove/default.mspx
>
> You may find nothing, you may find only cookies, you may think it
> is a waste of time - but if you do all this and report back here
> with what you do/don't find as you are doing all of it - you are
> adding more pieces to the puzzle and the entire picture just may
> become clearer and your problem resolved.
>
> After running those things and cleaning up - uninstall the
> following:
> - Any/All versions of Adobe Acrobat (Reader and/or Full)
> - Any/All versions of Adobe Flash Player
> - Any/All versions of Adobe Shockwave Player
>
> Reboot and logon as administrative user.
>
> Install the latest version of the above three items:
>
> - Adobe Reader 9.2
> http://www.adobe.com/go/EN_US-H-GET-READER
> - Adobe Flash Player
> http://www.adobe.com/go/EN_US-H-GET-FLASH
> - Adobe Shockwave Player
> http://www.adobe.com/go/EN_US-H-GET-SHOCKWAVE
>
> Reset the Internet Explorer settings...
>
> How to reset Internet Explorer settings
> http://support.microsoft.com/kb/923737
>
> Reboot for good measure.
>
> (BTW - I don't believe Reader or Shockwave are even needed for what
> you are doing - but in order to ensure everything is clean that has
> to do with Adobe - I would follow those instructions.)
>
>
> Have you tried an alternative browser?

B Roberts wrote:
> Sorry, should have mentioned I have XP Home Edition SP 3

There's *part* of what I asked for. ;-)

So now we know the Windows XP edition: Home.
So now we know it is 32-bit architecture (Windows XP Home only came in
32-bit.)
And we can assume you have some form of Service Pack 3 installed (whether or
not it is the final/full build or not - I cannot say - and yes, it does
happen that some people out there installed the beta/release candidate and
have never uninstalled it and installed the actual released version.)

- Having the complete version information would still be nice.
- Having the version of Internet Explorer would still be nice.

Hopefully the other troubleshooting steps are being followed as you read
this/as I write this. ;-)

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html